Returns:
Return of unwanted / non faulty goods
You can return goods that you do not want as long as you contact us within 7
days of taking delivery via phone on 0845 0261134 or email to customer.service@funkyafone.co.uk. Goods should be returned enclosed
in their original packaging otherwise we are not able to offer a refund. You
will be responsible for the return of the item(s) until received. Goods should be returned to;
funkyafone.co.uk
Mercury House
Shipstones Business Centre
Northgate
New Basford
Nottingham
NG7 7FN
You will be responsible for the cost of return and the amount paid by us by the
original delivery of the goods. This amount will be deducted from the refund
due.
Funds will be credited to you by the original method used when purchased,
please allow 30 days for refunds to be issued.
Return of Faulty goods
If your goods arrive faulty or damaged, or a fault becomes apparent in the
first 28 days after delivery, we will either provide a full refund or despatch
new goods. A refund or new good can not be carried out until the faulty goods
have been received back and tested. Please contact us before you return any
goods you believe are faulty, as some problems can be rectified without the
need to return the product. If it is found that the product is faulty we will issue you with a returns number and you can then send the product back.
Outside of the 28 day faulty return period, returned items can not be accepted, unless covered by manufacturer’s warranty. Items returned to us will be forwarded to the manufacturer for repair or replacement. If you contact us via email or phone we can issue you with a returns number.
Return of Faulty Handsets
If the unit is in warranty the engineer will repair or replace the phone depending on the manufacturer’s procedure. Physical or liquid damage is not covered by manufacturer’s warranty and is subject to either a charge for repair which will be quoted prior to action being taken or a charge of £25 for return of the phone un-repaired to cover labour and administration costs.
All handsets carry a one year manufacturers warranty. If your faulty item is not covered by being outside of the warranty period or damage that is not covered we will .
Should the fault/damage on your handset be deemed as not being covered under the manufacturers warranty, then we will inform you by post as to the cost to repair the handset. Handsets which are deemed as beyond economical repair may not be repairable and will incur an administrative fee of £25 for it to be returned in the condition it was sent.
Should you accept the repair charge, then Funk Ya Fone Limited must be informed within 10 working days from the date of receipt for the repair cost. Failure to inform or notify Funk Ya Fone Limited of acceptance of the charge within this time period will result in your handset being returned to yourself un-repaired and will incur an administrative fee of £25.
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